ORTHOPAEDIC SHOE SHOP CONCEPT AND CONSIGNATION STOCK

CONCENTRATE ON CORE BUSINESS :: INCREASE YOUR SERVICE LEVEL :: REDUCE OPERATING COSTS :: KEEP PATIENTS LOYAL AND SATISFIED

Klaveness Footwear offers their key customers a Shoe Shop Concept that has been established and well proven. This concept handles the footwear business for the orthopaedic customer and is always connected to its workshop location.

It is based on a mutual written agreement on which services/costs are taken over by Klaveness, depending on the customer’s potential to develop its patients’/clients’ portfolio and therefore strengthening this business relationship.

FOR MORE INFORMATION, PLEASE CONTACT YOUR SALES REPRESENTATIVE.

  • ORTHOPAEDIC SHOE SHOP CONCEPT
  • CONSIGNATION STOCK

WHAT IS THE ADVANTAGE?

It is a fact that too few orthopaedic professionals are educated to cover the big demand of the orthopaedic market. Those who are engaged in orthopaedic workshops have to concentrate on their core business: treatment of their patients. A shop run by Klaveness guarantees that they can execute this important job and get strong support by professional staff in the shop to handle many of the daily routines.

Patients will experience an increased quality service level, resulting in more loyalty and satisfaction.

The stock/warehouse as well as the equipment for the shop are the responsibility of Klaveness. This results in lower costs and less operations for the orthopaedic workshops (or for the chain). Costs like electricity, renovation, and similar, are shared − achieving a more operationally efficient business.

A Shop Concept will strengthen partnership. The unique orthopaedic expertise of the customer, combined with the ability of Klaveness to offer a total range of products (from high street/comfort to FIA and individually produced footwear), will provide synergy effects with benefits for both parties.

WHAT DOES IT INCLUDE?

1. SHOP AND EQUIPMENT

Based on either existing space/shop in the location of the orthopaedic workshop or the intention to establish new shops, the partners agree on the size (shop, warehouse, office…). The warehouse and office should be connected to the shop.
Klaveness is offering an already existing concept for shelves/displays that can be adapted to different sizes of shops. Equipment costs for the shop/warehouse (furniture, shelves and displays) are taken over 100% by Klaveness.
Operating expenses for the shop (electricity, renovation, costs for areas like WC, canteen) are shared between the partners.

2. PRODUCT RANGE

Based on target groups, the following ranges are available:
  1. MSS − whole range of seasonal stock shoes;
  2. FIA − some styles to give patients an idea of available options;
  3. Comfort − selection of focus styles, including casual and slippers;
  4. 3D footbeds (orthotics);
  5. Accessories − footwear care products and insoles;
  6. Other brands − if Klaveness products do not cover all demands of patients/clients, styles from other brands can be agreed upon and offered by Klaveness. Stockholding costs are carried by Klaveness.

3. RENEWING/REPLACING STOCK

The customer, together with their Klaveness sales representative, will evaluate the stock twice a year, according to season collections.
Klaveness will present sales statistics for the articles on stock. Based on this, customer and Klaveness will agree on which styles to keep or to replace. Stock will be controlled four times/year.
Klaveness will always be available to add or remove styles according to the customer’s expressed needs.

4. SHOP STAFF

In case of a full-shop establishment, Klaveness will hire and employ serviceminded staff with good expertise within footwear and operating routines. Klaveness will bear all costs for the employment.
The main task for the Shop staff will be to offer excellent service to clients/patients, in co-operation with the orthopaedic staff. Clients without requisition are treated directly by the staff. Moreover, the staff executes routines for ordering, invoicing, cash-counting and stockholding.

5. MARKETING/ADVERTISING SUPPORT

Klaveness will supply material such as posters, catalogues and leaflets. In order to increase patients’ loyalty and knowledge, campaigns can be discussed between parties.

WHAT IS THE ADVANTAGE?

In case a Shop Concept is not suitable/cannot be realized, a Consignation Stock can be a satisfying and valuable alternative. A Consignation Stock is a range of standard MSS footwear still owned by Klaveness, but kept in the orthopaedic workshop’s warehouse.

When the orthopaedic engineer and the patient choose a suitable style from the standard range of MSS (Medical Stock Shoes), the patient can touch and try the actual shoe, instead of choosing it from webpages or catalogues. The patient will be more satisfied and can have the footwear on the first visit, no further appointment necessary.

A Consignation Stock can be very helpful when ordering FIA, OAS or OIL in order to find the most suitable size and last.

A Consignation Stock will only be invoiced to the orthopaedic workshop after the sold shoe has been replaced from Klaveness’ warehouse.

WHAT DOES IT INCLUDE?

Customer and Klaveness will agree on a range of footwear for the Consignation Stock, and a contract will be established. Whenever an article is sold, a supplement order will be placed.
Twice a year, according to season collections, the customer and Klaveness’ representative will evaluate the Consignation Stock. Klaveness will present sales statistics for the articles on stock. Based on this, customer and Klaveness will agree on which styles to keep or to replace.
Klaveness will always be available to add or remove styles according to the customer’s expressed needs.
Depending on the volume and success of the Consignation Stock, customer and Klaveness can agree on supporting tools like shelf-elements, displays, information sheets, etc.